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Customer Experience Insights | CXi | IVR Analytics & Reporting
Pointel Customer Experience Insights (CXi) provides aggregated historical data in readable reports that enables contact center managers to make better services and operations.
Boost Customer Experience with Oracle CX Cloud Integration and Genesys Connector
Customer experience can be improved with Oracle CX Cloud integration through the Genesys Adapter, enabling seamless real-time contact center operations. The Oracle CX Cloud connector supports efficient omni-channel engagement, while the Genesys…
Genesys Cloud Audit Solution for Contact Centers
Pointel's Genesys Cloud Configuration Management Solution (CMS) provides complete control over your Genesys configuration environment, featuring built-in alerts and integration with the Genesys Cloud Audit Solution for comprehensive auditing.
Pointel Genesys Cloud Configuration Management Solution
Pointel Genesys Cloud Configuration Management Solution (CMS) provides control over your Genesys configuration environment. Features detailed Genesys audit, import/export, and alerting.
CCaaSSync - Disaster recovery solution for cloud contact center
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. The contact center disaster recovery solution, CCaaSSync, prevents your contact center from…
Pointel: Genesys Solutions for Global Enterprises
Pointel will share their 16 years of Genesys experience. See how they are serving global enterprise-level organizations rapidly transforming CX Maturity curve!