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@pointeleditor·Customer Experience Insights | CXi | IVR Analytics & Reporting
Pointel Customer Experience Insights (CXi) provides aggregated historical data in readable reports that enables contact center managers to make better services and operations.
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@pointeleditor·
Boost Customer Experience with Oracle CX Cloud Integration and Genesys Connector
Customer experience can be improved with Oracle CX Cloud integration through the Genesys Adapter, enabling seamless real-time contact center operations. The Oracle CX Cloud connector supports efficient omni-channel engagement, while the Genesys…
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@pointeleditor·
Genesys Cloud Audit Solution for Contact Centers
Pointel's Genesys Cloud Configuration Management Solution (CMS) provides complete control over your Genesys configuration environment, featuring built-in alerts and integration with the Genesys Cloud Audit Solution for comprehensive auditing.
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@pointeleditor·
Pointel Genesys Cloud Configuration Management Solution
Pointel Genesys Cloud Configuration Management Solution (CMS) provides control over your Genesys configuration environment. Features detailed Genesys audit, import/export, and alerting.
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@pointeleditor·
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@pointeleditor·
CCaaSSync - Disaster recovery solution for cloud contact center
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. The contact center disaster recovery solution, CCaaSSync, prevents your contact center from…
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@pointeleditor·
Pointel: Genesys Solutions for Global Enterprises
Pointel will share their 16 years of Genesys experience. See how they are serving global enterprise-level organizations rapidly transforming CX Maturity curve!
