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@carbyneeditor·Cloud Native Emergency Communication Response Platform | Carbyne
Carbyne is the most secured and interactive NG911 cloud native communications platform for mission-critical contact centers. APEX, Universe, ECaaS, Bridge Desk, AI-V
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@carbyneeditor·
Data Management Software for Monitoring Centers
Carbyne provides cloud-native monitoring center solutions enabling call takers to have multimedia interactions with employees and customers, leveraging data privacy.
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@carbyneeditor·
@carbyne editor
Member since Apr 29, 2022
Carbyne�s cloud native monitoring center solutions enable your call takers to have multi-media (video, voice, rich data) interactions with your employees and customers leveraging military-grade security, speed, and data privacy. Our call handling solutions offer unique features for monitoring centers looking to quickly resolve issues remotely without the need for end users to download an app. Rapidly Resolve Issues Remotely Convert regular calls coming into your monitoring center into rich communication sessions leveraging video and images. Identify the caller�s location in seconds and conference in stakeholders needed to resolve any issue. Use the same platform to communicate with both your customers and employees on the field, without the need for either to download an app. Integrate Rich Data Sources Data from security cameras, alarm systems, thermostats, drones, IoT devices, and other software solutions can provide you with more contextual information needed to optimally resolve any incident. Carbyne�s smart API enables simple integrations from any data source onto our platforms. Prioritize Time-Sensitive Emergencies Is the wall peeling because it was last painted a decade ago? Or might it be because of a large leak that risks destroying all your electrical appliances? Carbyne�s situational awareness capabilities allow call takers to quickly make these assessments remotely with the help of your customer�s smartphone. Eliminate Hardware Costs Turn the smartphones used by your employees and customers into recording devices adhering to military grade security standards, all without the need to download an app. Carbyne has helped its customers eliminate the need to purchase expensive cameras and pay maintenance costs.