A Healthcare CRM that can be referred to as Patient Relationship Management (PRM) also helps focus on health care to meet the needs of patients. Like other business organizations, healthcare companies can also use CRM technology to focus on relationship management, while providing more tangible benefits.

A Hospital Management System is AN integrated system for managing all aspects of a hospital's operations like medical, financial, body, legal, and compliance

CRM systems for enterprises are generally prepared for management needs, not the actual people who use the system on a daily basis. Because the person making decisions in small business is often the same person who is using the system