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Viesearch·
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@omningageeditor·
Wallboard for Amazon Connect - OMNINGAGE
The contact centre industry is driven by statistics. Statistics are used to measure every aspect of agents' behaviour. They are often published for all staff to see on a dashboard or Wallboard for Amazon Connect application in the contact centre. It's not a major conceptual leap to turn the statistics you want to see more of into the 'score' of a game.