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Captive Call Centers Vs. Third Party Call Center...


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The success rate for both captive call centers and third-party call center services outsourcing units have been more or less the same. However, if we analyze some specific details, it is highly possible that we might see the balance tilting in favor of third-party call center services outsourcing units. Here are some key advantages offered by third-party call center services outsourcing units that may provide you the right motivation to hire third-party outsourcing services.
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