The Philippines has become a global hub for call center companies over the past two decades, with the industry playing a significant role in the country's economic growth. According to the Contact Center Association of the Philippines (CCAP), the industry has grown at an average rate of 9% per year since 2006, and currently employs over 1.3 million people across the country.
The Philippines has emerged as a popular destination for call center outsourcing due to several...
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