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Last but not least, hotel brands are in the hospitality business for a reason. Ensuring your hotel's customer service tactics are up to par across properties is essential. While you likely already have a customer service strategy in place, how do you know if it's succeeding?
Analyzing the reviews your hotel brand receives is one way to see what previous guests say about their experience. Are there numerous negative reviews about the friendliness of your front desk staff? What about...
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