Vinsys IT Services Conducting 2-Days Intensive Classroom ITIL® Practitioner Certification Training in Pune. Batch Starts From 28th and 29th July 2018. ITIL® Practitioner covers the CSI approach (Continual Service Improvement) as the way to structure any improvement creativities. It also covers three crucial areas critical for the success of any development creativities: • Organizational Change Management • Communication • Measurement and Metrics