The term Industry 4.0 was introduced by German Government to describe fourth industrial revolution. It integratesmanufacturing with modern technologies such as Industrial Internet of Things (IIoT), Artificial Intelligence (AI), big data and Cloud Computing to make “Smart Factory” or “Smart Manufacturing”. It merges real and virtual worlds based on Cyber Physical Systems (CPS) and Cyber Physical Production Systems (CPPS).
Discover the latest customer service management and customer experience optimization strategies, software, and tips for revolutionizing your small or mid-sized business's customer service approach.