SAP CRM online training CRM means Customer-Relationship Administration and it is some methods and resources that helps you to handle customer-relationship within an structured way. SAP CRM may be the CRM device supplied by SAP.A CRM can be used for all a company procedure but allow think about a really common workflow regarding drain -CRM Common drain-CRM Workflow[ORcaption] a person might increase a problem using the merchant via any moderate like Facsimile, e-mail, phone etc.